SPA Administrator - Band 3 - Merton We are looking for a committed, innovative administrator with outstanding people skills to work across our Merton, Wandsworth and Sexual Health administration teams. Your role will be to provide administrative support eg; signposting patient queries, processing referrals/discharges, booking, cancelling, rescheduling appointments and supporting clinical delivery across services in the South West Division. The post is based at Merton Civic Centre with the opportunity for agile working once competencies have been signed off by a senior administrator. There will be weekend working as part of a rota system, this is currently done on an agile basis. Admin shifts are on a rota basis across the SPA opening hours of 7am - 8pm with timetabled weekend working. For further information please contact Lee Smith or Katia Paye Email: lee.smith20@nhs.net /katia.paye@nhs.net You will work closely with existing admin staff, team leaders and managers across Merton and Wandsworth and Sexual Health clinical services. You should have a passion for quality improvement, innovation, positive change and be solution focused. You should be able to sensitively respond to patient calls in a high pressure and fast paced environment. Your communication, customer service and administration skills will be excellent. We are committed to professional development offering competency support and sign off, team meetings, shadowing opportunities, psychological support for SPA teams, in-service training and one to one supervision. Internal and external courses are supported. Having experience of EMIS, engaging with the public and experience of sensitively managing challenging conversations is advantageous. Just as we care about our patients’ wellbeing, we care about yours! We can offer you: • A comprehensive induction into the community service followed by a local induction to introduce you to the role • Car lease scheme *T&C’s apply • Flexible working options • Annual travel card loan • Training, support and development in your career To have a full look at our benefits and what it’s like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits It is our vision to provide effective, efficient, non-judgemental, user-friendly, confidential, and integrated services that deliver improvements in sexual health. Flexible working is required to include central booking and reception cover as required by the management team. The post holder will require flexibility to work evenings as required by the service. To maintain and always promote confidentiality and be aware of the sensitive nature of the service. The post holder will act on their own initiative in dealing with day-to-day issues. • To book clinics and appointments and manage cancellations in a timely manner. • To take initial responsibility for the local resolution of problems that may arise with staff/clients and to deal with complaints according to CLCH (Central London Community Health NHS Trust) policy and procedures. • To communicate effectively by competent use of email, telephone, written and face-to-face communication according to CLCH guidelines and customer care standards. Please see attached Job Description and Person Specification for full roles and responsibilities. This advert closes on Sunday 28 Apr 2024